Order Processing Policy:
Orders are initiated by the customer placing their order by fax or email. We
require that all phone orders be followed up with a fax or email from the
customer to ensure proper handling of details. Orders are confirmed by fax or
email back to the customer within 24 hours, unless there is a problem concerning
details of items ordered. Confirmation will include deliver by date, price and
any other details requested. Lead Times vary throughout the season and we
reserve the right to adjust as work flow dictates, we will notify customer if
target delivery date will not be met. Order quantity may be adjusted +/- 10% to
facilitate production needs. All items must be ordered in full case quantities.
Minimum order: $250.00 for COD or $500.00 for net terms billing.
All orders are shipped freight collect. Pre-paid and added to invoice is
available with credit approval. Customer must supply LTL carrier preference, UPS
or FEDEX account number for collect shipments.
We pride ourselves on our quality and therefore we offer a 100% warranty on all
our products. In the event that an item needs to be returned, it must be clearly
marked with a valid RMA [Return Material Authorization] number. RMA numbers can
only be given via a faxed or emailed RMA form from our customer service
department. No RMA numbers are given over the phone. Credit for product will be
given only if determined to be manufacturer’s defect. All other credit will be
at sole discretion of the company.
Custom Product Policy:
All items that are built to a customer’s specifications, those that deviate from
our standard specifications, will require a signed print and sample submitted
form before production begins. If customer also requires a safety stock on our
floor, a contract will be needed to ensure no engineering changes are made prior
to taking agreed to safety stock level for customer.
We offer net terms to our customers as well as COD in some cases where necessary
or requested by customer. Our standard net terms are 1% 10, Net 30 days. This
means customer may take a 1% discount on their invoice if paid within 10 days of
invoice date or the full balance is due 30 days from invoice date. Past due
accounts are subject to a 1 ½% per month late fee on each invoice that is not
paid within stated terms on invoice. Accounts that go more than 60 days past due
twice within a 6 month period are subject to be placed on COD for up to one
Product Samples and Production Samples:
Customer may request a sample of a product before production. If needed there
may be a nominal charge to setup machines to run sample. Customer is responsible
for all shipping charges for sample. Credit will be applied for sample on first
invoice for product ordered. Samples of our standard products are available by
request for a nominal fee. Sample kit will include a voucher for the fee to be
used on your first order.
Organizational Memberships and Compliance:
VanGuard Manufacturing is proud to be a member of the National Association of
Trailer Manufacturers and we are also compliant with the specifications of the
National Marine Manufacturers Association. Our wiring harnesses and connectors
meet or exceed all necessary criteria and specifications for these associations.
We are compliant with UL certifications for our products that require same. All
of our raw materials are RoHS compliant as well as our wiring products.
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Vanguard Manufacturing, Inc.
1975 Waldorf St NW Suite B
Grand Rapids, MI 49544
Phone: 888-241-5940 or 616-241-5940